Privacy Policy

Introduction

Convertance ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information we collect through our website (convertance.com), our white-label affiliate platform, and any related services.

Data we collect

• Account information: Name, email, company name, password, and e-commerce platform details when you register.
• Payment information: Billing details processed securely by third-party payment providers — we never store card numbers.
• Usage & tracking data: Pages visited, features used, coupon redemptions, sale conversions, and affiliate attribution data.

How we use your data

• Providing and improving our affiliate tracking platform and services.
• Processing payments and managing your subscription.
• Sending service updates, security alerts, and (with consent) promotional content.
• Meeting our obligations under UAE law.

Sharing your data

We share data only with trusted service providers (AWS, payment processors) under strict data processing agreements, or when required by UAE law.

Cookies

We use essential, performance, functional, and tracking cookies. Essential cookies are required for the platform to function. You can manage other cookie preferences in your browser settings.

Data retention

• Account data: retained for subscription duration plus 90 days after account closure.
• Financial records: retained for 7 years per UAE Commercial Law.
• Analytics data: anonymized after 24 months.

Your rights

Under UAE PDPL, you have the right to access, correct, delete, and receive a copy of your personal data. To exercise any of these rights, contact us at privacy@convertance.com. We will respond within 30 days.

Security

• TLS 1.3 encryption for all data in transit
• AES-256 encryption for data at rest on AWS infrastructure
• Regular security audits and two-factor authentication available

Contact us

If you have questions about this Privacy Policy, contact our Data Protection Officer: